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IT Brew Article Feature on Evolving Help Desk Support Models

An IT Brew article, “How to Help the Help Desk Pro Screaming ‘Help!’”, explores how modern organizations are rethinking help desk structures to improve issue resolution speed, reduce stress on frontline staff, and strengthen collaboration across IT teams. The piece features insights from Amit Patel, SVP at Consulting Solutions.  Amit discusses the shift from traditional hierarchicalContinue reading “IT Brew Article Feature on Evolving Help Desk Support Models”

Consulting Solutions Expert Featured in IT Brew Article on Managing Shared Inboxes

IT Brew recently published an article, “How to Manage Lots of Emails from Lots of Shared Inboxes,” offering guidance on staying organized and efficient when working across multiple shared inboxes. The piece outlines practical tips such as defining ownership rules, using automation to prioritize and route messages, standardizing response templates, and monitoring performance to keepContinue reading “Consulting Solutions Expert Featured in IT Brew Article on Managing Shared Inboxes”

JDC Group Experts Featured in TechTarget Q&A on SAP Clean Core & AI Innovation

TechTarget recently published a Q&A featuring insights from JDC Group’s SAP experts on how organizations can approach a “clean core” strategy while preparing for S/4HANA Cloud.    The article discusses:  Why a clean core exists on a spectrum, allowing companies to balance customizations with upgrade flexibility.  How SAP Business Technology Platform can enable innovation before aContinue reading “JDC Group Experts Featured in TechTarget Q&A on SAP Clean Core & AI Innovation”

SVP Amit Patel Featured in ITBrew on Preparing for the Move from Windows 10 to 11

With the Windows 10 end-of-support date set for October 14, 2025, organizations across industries are planning their transition strategies to Windows 11. ITBrew recently featured Amit Patel, Senior Vice President at Consulting Solutions, in the article “Four Considerations as You Move from Windows 10 to 11.” The piece highlights critical factors enterprises should evaluate duringContinue reading “SVP Amit Patel Featured in ITBrew on Preparing for the Move from Windows 10 to 11”

AMIT PATEL FEATURED IN SupplyChainBrain ON KEY MID-2025 DIGITAL SHIFTS

Amit Patel, Senior Vice President at Consulting Solutions, is published in SupplyChainBrain with an article titled “Four Key Digital Supply Chain Shifts to Make in Mid-2025.” In the article, Patel outlines the major technology-driven changes reshaping supply chain operations, including digital marketplaces, AI-driven automation, predictive analytics, and streamlined payment processes. He emphasizes the need forContinue reading “AMIT PATEL FEATURED IN SupplyChainBrain ON KEY MID-2025 DIGITAL SHIFTS”

Expert Insights: Shoppers Expect Omnichannel, Personalized Experiences

In his latest article with Total Retail, “Shoppers Expect Omnichannel, Personalized Experiences — Does Your Brand Have What it Takes?”, Senior Vice President Amit Patel explores how retailers can meet evolving customer demands. Amit explains that consumers increasingly expect seamless experiences that blend online and in-store interactions. He emphasizes the importance of omnichannel integration, data-drivenContinue reading “Expert Insights: Shoppers Expect Omnichannel, Personalized Experiences”

AMIT PATEL FEATURED IN SPECIALTY RETAILER’S 2024 HOLIDAY READINESS GUIDE

Amit Patel, Senior Vice President of Consulting Services at Consulting Solutions, is featured in Specialty Retailer’s 2024 Holiday Readiness Guide.  In the article, Amit provides insights on creating seamless omni-channel shopping experiences, emphasizing strategies such as integrating online and in-store platforms, personalizing customer interactions, and leveraging data-driven decision-making. These approaches are critical for retailers preparing forContinue reading “AMIT PATEL FEATURED IN SPECIALTY RETAILER’S 2024 HOLIDAY READINESS GUIDE”

MICHAEL LEMASHOV JOINS INDUSTRY PANEL AT BOSCH CONVERSATIONS

On October 24, 2024, Michael Lemashov, Global Head of Cloud Transformation at JDC Group, participated in a panel discussion at the exclusive Bosch Conversations forum, hosted by Bosch Software and Digital Solutions in partnership with AWS and SAP.  During the panel titled “Building a Future-Proof Digital Backbone for Business Transformation”, Michael joined industry leaders fromContinue reading “MICHAEL LEMASHOV JOINS INDUSTRY PANEL AT BOSCH CONVERSATIONS”